BOOKING TERMS AND CONDITIONS
Yo’s House is a trading entity owned and operated by Yo&Co Limited Address:
167-169 Great Portland Street, London, W1W 5PD. Company number: 12699865.
Throughout these terms and conditions, Yo&Co Limited will be referred to as “we”, “us”, or“our”.
To facilitate your understanding of these terms and conditions, we've included some key definitions:
167-169 Great Portland Street, London, W1W 5PD. Company number: 12699865.
Throughout these terms and conditions, Yo&Co Limited will be referred to as “we”, “us”, or“our”.
To facilitate your understanding of these terms and conditions, we've included some key definitions:
- "Guest" refers to you and any individuals accompanying you on your booking.
- "Owner" denotes the proprietor of the Property you book, as we do not possess all the properties listed on our website.
- "Property" signifies the holiday accommodation you reserve through us.
- "You" designates the primary individual making a booking through our platform.
By booking through us, you affirm that both you and every Guest comprehend, agree to, and accept these terms and conditions. It's crucial to review them thoroughly, particularly Section 12 titled "Limitation of Liabilities and Legal".
Contract and Booking
We act as agents for the Owner, meaning that when you make a booking through us, the contract to occupy the Property is established between you and the Owner. In some instances, we may also act as an agent for other agencies representing the Owner. Bookings are not accepted from individuals under 18 years old. Properties are intended for holiday or short letting purposes, and certain group bookings, such as stag and hen dos, are prohibited. Bookings are only deemed valid upon written confirmation from us, including via email. Once confirmed, bookings cannot be altered without agreement from the Owner or us on behalf of the Owner. Any requested changes may incur charges.
Booking Fees, Deposits, Damage Deposits & Balance Payments
At the time of booking, guests are required to provide valid debit or credit card details to secure the reservation. Card details must be provided within 24 hours of making the booking; failure to do so may result in the booking being cancelled.
For stays of one month or longer, a 25% deposit of the total booking value will be charged once card details are provided. This deposit secures the booking.
A 24-hour grace period applies from the time the deposit payment is taken. If the booking is cancelled within this 24-hour period, the deposit will be fully refunded. After this grace period has expired, the deposit becomes non-refundable.
The remaining balance of the booking is due 30 days prior to check-in. For bookings where the total cost exceeds £5,000, payment of the balance must be made via invoice and bank transfer. Credit or debit card payments will not be accepted for balances over this amount.
For bookings of £5,000 or less, the remaining balance will be automatically charged to the card on file. If the booking is made within 30 days of arrival, the full balance may be due immediately.
The damage deposit will be held as security against damage, loss, or additional costs arising during the stay. Any justified deductions will be itemised, and the balance returned within a reasonable period following check-out.
For stays of one month or longer, a 25% deposit of the total booking value will be charged once card details are provided. This deposit secures the booking.
A 24-hour grace period applies from the time the deposit payment is taken. If the booking is cancelled within this 24-hour period, the deposit will be fully refunded. After this grace period has expired, the deposit becomes non-refundable.
The remaining balance of the booking is due 30 days prior to check-in. For bookings where the total cost exceeds £5,000, payment of the balance must be made via invoice and bank transfer. Credit or debit card payments will not be accepted for balances over this amount.
For bookings of £5,000 or less, the remaining balance will be automatically charged to the card on file. If the booking is made within 30 days of arrival, the full balance may be due immediately.
The damage deposit will be held as security against damage, loss, or additional costs arising during the stay. Any justified deductions will be itemised, and the balance returned within a reasonable period following check-out.
1. Guest Cancellations & Holiday Insurance
Cancellations made more than 30 days before the start date will receive a refund of all amounts paid, less any non-refundable deposit. We highly recommend obtaining travel insurance, which may help cover any losses due to cancellation.
2. Owner unable to make Property available
If the Owner cannot provide the Property for your booking, we'll endeavour to secure suitable alternative accommodation or arrange a refund of all paid amounts. We will not be liable for any additional compensation or expenses.
3. Guest responsibilities
Guests are responsible for the following throughout their stay:
1. Use of the Property
The Property may only be used for residential accommodation purposes. No parties, events, commercial activity, filming, or gatherings are permitted without prior written approval.
2. Occupancy & Visitors
The maximum occupancy stated in the booking must not be exceeded at any time. No unauthorised overnight guests are permitted. Guests must not sub-let, assign, license, or otherwise grant occupation of the Property to any third party. Visitors may only attend with prior approval and must comply with these terms
3. Conduct & Neighbour Consideration
Guests must behave respectfully at all times and avoid causing nuisance, disturbance, or annoyance to neighbours or the surrounding community.
4. Care of the Property
The Property, furnishings, fixtures, and contents must be kept in a clean and reasonable condition. Guests must not remove items from the Property or rearrange furniture without consent. Any damage, breakages, or issues must be reported promptly.
5. Damage & Charges
Guests are responsible for the cost of repairing any damage caused during their stay beyond fair wear and tear. Guests may also be liable for additional damage resulting from failure to report maintenance issues promptly. We reserve the right to deduct such costs from the damage deposit or charge the payment method on file where applicable.
6. Security & Access Devices
Guests must keep the Property secure at all times and must not share keys, access codes, or security devices with unauthorised persons. Guests must not change locks, access systems, or security settings. Replacement of lost or damaged keys, fobs, or access devices may be charged.
7. Smoking, Substances & Safety
Smoking or vaping is not permitted inside the Property. Illegal substances are prohibited. Guests must not tamper with fire alarms, smoke detectors, safety equipment, meters, or utilities.
8. Maintenance & Fault Reporting
Guests must promptly notify us of any maintenance issues, damage, defects, or safety concerns that arise or become apparent during their stay.
9. Access for Maintenance, Safety & Emergencies
Guests agree to permit reasonable access to the Property by the Owner, us, or appointed contractors for the purposes of inspection, maintenance, repairs, compliance, or safety, provided that reasonable notice is given where practicable
10. Inspections During Extended Stays
For extended stays, we reserve the right to carry out periodic inspections upon reasonable notice to ensure the Property is being properly maintained
11. Utilities & Fair Usage
Guests agree to use utilities (including electricity, gas, water, heating, and internet) reasonably and responsibly. Excessive or abnormal usage may be charged separately where evidenced.
12. Alterations & Fixings
Guests must not make any alterations to the Property, including affixing items to walls, ceilings, or fixtures, without prior written consent.
13. Waste & Recycling
Guests must dispose of rubbish and recycling in accordance with property instructions and local authority requirements.
14. Legal & Regulatory Compliance
Guests must comply with all applicable laws, regulations, building rules, and local authority requirements throughout their stay
Failure to comply with these responsibilities may result in additional charges, termination of the booking, and eviction without refund.
4. Owner’s responsibilities
The Owner (and we, where acting on the Owner’s behalf) is responsible for the following:
1. Provision of the Property
To make the Property available to the Guest for the agreed booking dates in a clean, safe, and habitable condition.
2. Quiet Enjoyment
To allow the Guest peaceful enjoyment of the Property during their stay, subject to the access rights set out in these terms.
3. Maintenance & Repairs
To take reasonable steps to address reported maintenance issues or defects within a reasonable timeframe, having regard to the nature and urgency of the issue.
4. Access & Contractors
Where access is required for maintenance, safety, compliance, or emergency purposes, to provide reasonable notice where practicable and to instruct trusted contractors to attend the Property where necessary.
5. Utilities & Services
To provide access to utilities and services advertised as included with the booking, subject to availability and fair usage.
6. Information & Contact
To ensure the Guest is provided with appropriate contact details for reporting maintenance issues, emergencies, or concerns during their stay
The Owner shall not be responsible for interruptions to utilities or services arising from circumstances beyond their reasonable control, including but not limited to utility provider outages, essential repairs, or emergency works.
5. Pets
Pets are not permitted without prior agreement from the Owner.
6. VAT and IPT
All prices quoted include VAT and Insurance Premium Tax where applicable.
7. Literature
While we strive for accuracy in our brochure and website information, facilities may change beyond our control. We rectify errors within 5 business days of booking. Minor differences between property descriptions and reality are possible, for which we cannot be held responsible.
8. Complaints procedure
Complaints should initially be addressed to the Owner for resolution. We will mediate any complaints filed and liaise on behalf of the holiday maker and client. If unsatisfied, contact us with full details for further investigation.
9. Communication with you and data
We may introduce third-party goods or services but are not their agents. Refer to our Privacy Policy for data processing details. Electronic data remains our property and may not be replicated without permission.
10. Limitation of Liabilities and Legal
The tenancy granted is not assured, and no statutory periodic tenancy arises upon termination. No cooling-off
period applies, and liability is limited to foreseeable losses.
English law governs any disputes, exclusively dealt with by English and Welsh courts.
period applies, and liability is limited to foreseeable losses.
English law governs any disputes, exclusively dealt with by English and Welsh courts.
